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Senior Analyst

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Date: May 3, 2021

Location: Oldsmar, FL, US

Company: Nielsen

Senior Analyst - 86113

Field Operations and Panel Recruitment - USA Oldsmar, Florida 

 

Job Duties & Responsibilities:

  • Process defined reports, schedules, processes following and adhering to defined procedures, delivery schedules, and SLAs
  • Be knowledgeable on defined procedures, delivery schedules and SLAs to ensure compliance and in order to support Ad Tagging Technical Account Managers.
  • Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified
  • Provide constructive input to Operations Manager and Team Leads to optimize and improve Operations
  • Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered eliminating the need for re-work from any Operations team
  • Ensure the quality of assigned work, utilizing current QA standards and through established data relationships and calculations
  • Communicate openly with other Operations teams on issues, handoffs, etc to ensure established deliverables are met
  • Coordinate process or delivery handoffs with Operations teams to meet established deliverables; escalate issues appropriately
  • Direct all Client Service requests through the Team Leads or Operations Manager
  • Transfer process knowledge from one assignment to another with minimal to no training
  • Perform complex quality assurance
  • Perform User Acceptance Testing
  • Provide input on business requirements for system enhancements
  • Provide input or suggestions on process improvements
  • Provide information and/or answers for Salesforce tickets (assignee)

 
Minimum Qualifications

  • Proven record of delivering quality results on time
  • Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders
  • The ability to communicate clearly, concisely and effectively both verbally and in written communication
  • Proficient with the use of Microsoft Office Excel and Google Suite
  • Use discretion and exercise good judgment in making decisions
  • Respond effectively to diverse individuals and promote understanding and partnership among them
  • Strong interpersonal skills and the ability to work with others effectively 
  • Ability to work with all levels of staff
  • Maintain composure and respond appropriately in stressful or crisis situations
  • Demonstrate ability to effectively resolve conflicts
  • Applied Nielsen Operations knowledge
  • Experience in developing, implementing or maintaining business performance measurement data
  • Ability to identify and leverage best practices
  • Experience working with and reporting results to senior management and staff
  • Good understanding of current Nielsen business, products, and processes, including business uses and requirements 

 

AV1

ABOUT NIELSEN

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Oldsmar,Florida 

Secondary Locations: , , , 

Travel:  No 


Nearest Major Market: Tampa