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Equipment Recovery Specialist

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Date: Dec 7, 2017

Location: Oldsmar, FL, US

Company: Nielsen

Equipment Recovery Specialist - 1907

Operations - USA Oldsmar, Florida 

Founded in 1923, Nielsen is the global authority on the consumer. We help over 20,000 clients, from Coca-Cola to Walmart to Apple to Disney, in over 100 countries understand consumers and grow their businesses, every day. Nielsen’s business is organized into two areas: What Consumers Watch, serving media, telecom and tech industries; and What Consumers Buy, serving consumer goods, retail, financial services and automotive industries. Nielsen went public in 2011 and joined the S&P 500 in 2013.


The Equipment Recovery Specialist (ERS) works as part of a team in a production environment and is responsible for placing outbound calls, taking inbound calls, and answering emails to households across the U.S. to engage cooperation in returning the meter equipment from participating in Radio studies, that have ended.


Job Responsibilities:


  • Manually dial households utilizing a keypad while following specific dialing guidelines, and take inbound calls, check voicemail inbox, and email correspondence.
  • Persuade & secure return of equipment from panelists.
  • Listen to and accurately capture respondents comments and contact data in the Panel system
  • Speak clearly, concisely and effectively, listen to, and understand information and ideas as presented verbally
  • Maintain participant’s engagement throughout process to achieve retrieval
  • Maintain a high level of patience and professionalism
  • Navigate within Panelist data tool to add, delete or change information when appropriate
  • Contact panelists on continual basis until equipment is returned or written off.



  • Strong customer service and human relations skills are critical
  • Technical aptitude preferred.
  • Ability to track multiple complex processes that are in various stages of production.
  • Ability to work in a fast-paced production environment
  • Excellent organizational skills and ability to meet tight deadlines
  • Ability to work a flexible schedule including nights and weekends
  • Excellent verbal and written communication skills.
  • Previous customer service experience, outbound inbound calling experience preferred
  • Spanish-Bilingual a plus
  • Experience using but not limited to Microsoft Office Suite.
  • High School diploma required 


About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Oldsmar,Florida 

Seconday Locations: , , , 

Travel:  No 

Nearest Major Market: Tampa

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