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Client Relations Manager - Games

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Date: Dec 13, 2018

Location: New York, NY, US

Company: Nielsen

Client Relations Manager - Games - 28633

Client Services and Sales - USA New York, New York 



Explore and Discover Nielsen! With offices located in 110 countries, we are a global independent measurement and big data analytics company focused on your future. Nielsen Portfolio is one of three core Nielsen businesses. The Portfolio division is defined as a high-growth, innovation-based business that supports the needs of our clients. Portfolio includes Gracenote, Nielsen Sports/Esports/Games, Nielsen Music, Brandbank, SuperData, & Nielsen Book, making Nielsen Portfolio the largest supplier of metadata, data, measurement, and insights to the global Entertainment Industry.  


Our SuperData team is looking to fill the position of Client Relations Manager - Games


Us: we’re the world’s leading provider of digital games and playable media market intelligence.


You: a smart self-starter with exceptional interpersonal, organizational, and oral and written communication skills who can translate technical knowledge for users on all levels and is a gamer at heart.


The ideal candidate for this position would be an account manager in a business-to-business capacity working with both syndicated and custom product offerings: someone who can effortlessly engage and assist clients across the technical savvy spectrum. That’s to say: be able to get into the nitty gritty with a client who knows the ins and outs of the industry, metrics definitions, dashboard tools, and more; or, help someone new to games gain full insights from our work and background needed to understand the industry.


The Client Relations Manager will guide clients through the on-boarding process of their Arcade subscription (SuperData’s gold-standard competitive intelligence dashboard), act as a liaison between the Data, Research, and Business Development teams on behalf of the client, and assist in up-selling conversations.




  • Set up and familiarize new clients with the SuperData Arcade dashboard and other syndicated research and products
  • Guide clients through technical details of SuperData methodology and terminology
  • Handle troubleshoot requests
  • Serve as liaison between Research and Data teams and the client for specific requests and coordinating correspondence on custom projects
  • Identify and explore areas of additional need for clients
  • Provide regular check-ins for clients to alert them to new insights and Arcade features and capabilities


Required Skills:


  • Must have an intimate knowledge of games and the games industry
  • 2 years of full-time work experience, ideally in a B2B account management position
  • Understanding of database structures and writing MySQL/SQL queries.
  • Ability to effectively read and analyze graphs and data
  • Terrific interpersonal skills  
  • Exceptional ability to translate technical knowledge to users at all experience levels
  • Strong writing and communication skills in English (fluency required)
  • Ability to work independently and communicate effectively across teammates


Bonus Skill(s)

  • Big plus: experience in an account manager/client-facing position involving very technical concepts and custom research
  • Previous experience in video games, the digital entertainment industry
  • Impress us with a ridiculous high-score in your favorite game, your vintage NES console, your unbeatable Magic deck, your GTA V fan art, etc.


About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  New York,New York 

Secondary Locations: , , , 

Travel:  Yes, 5% of the Time 

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