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Client Service Manager

Date: Aug 14, 2019

Location: Johannesburg, ZA

Company: Nielsen

CLIENT SERVICE MANAGER, JOHANNESBURG, SOUTH AFRICA

 

ABOUT THIS JOB

Nielsen is a global leader in retail measurement services. Our purchasing data offers comprehensive and timely information on market shares, competitive sales volumes, and insights into distribution, pricing, merchandising and promotion. By combining this detailed information with and professional consultative services, we offer valuable insights and expertise that help fast-moving consumer goods (FMCG) brands and retailers improve their manufacturing, marketing, and sales decisions.

 

RESPONSIBILITIES

  • Delivery of quality service on premium accounts to achieve the set financial objectives and other operational performance indicators;
  • Undertake analysis and share the integrated output with clients;
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests;
  • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials;
  • Ensure the generation of required revenue from the assigned client portfolio and proper contract costing to meet the agreed budget targets;
  • Identify and recommend enhanced and new services that answer clients' business needs;
  • Build and maintain ongoing relationships with the identified key persons within the client organization

 

A LITTLE BIT ABOUT YOU
You’re the first to recognize an opportunity, then turn it into a client solution. Last-minute requests? No problem. You understand data, and you care about the people behind every number. In fact, you’re a bit of a people person and feel energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. Curiosity, communication, and critical thinking drive your work--whether you got your start in sales or consulting, analytics or consumer goods. Now you’re ready for what’s next.

 

QUALIFICATIONS

  • BA / BS or an equivalent qualification
  • 3-5 years of working experience in Market Research Company or FMCG / Retail industry 
  • Proactive with the ability to build strong client relationships
  • Excellent analytical skills
  • Strong skills in Excel
  • Strong presentation and interpersonal communication skills
  • Ability to work well under pressure

 

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation. 


We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com

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