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Key Account Manager

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Date: Dec 1, 2018

Location: Chicago, IL, US

Company: Nielsen

Key Account Manager - 29389

Client Services and Sales - USA Chicago, Illinois 

Explore and Discover Nielsen! With offices located in 110 countries, we are a global independent measurement and big data analytics company focused on your future. 

Nielsen Portfolio is one of three core Nielsen businesses. The newly established Portfolio division is defined as a high-growth, innovation-based business that supports the needs of our clients. Portfolio includes Gracenote, Nielsen Sports/Esports/Games, Nielsen Music, Brandbank, Superdata, & Nielsen Book, making Nielsen Portfolio the largest supplier of metadata, data, measurement, and insights to the global Entertainment Industry. 

Nielsen Brandbank creates and manages consumer packaged goods data, including brand imagery and product details. 

Position: Key Account Manager

Overview: The Key Account Manager will be responsible for a portfolio of Nielsen Brandbank’s high value and strategically important supplier clients. You will have overall accountability for revenue delivery and business growth in terms of both revenue & entanglement across this portfolio.

You will be responsible for achieving Quarterly targets; primarily these will be revenue based, but you will also be accountable for consistently improving retailer coverage metrics and customer satisfaction across your supplier base.



  • Delivering core revenue targets, based on retaining subscription revenue and generating new business, both within existing accounts and also across new clients and verticals
  •  Accurately forecasting revenue to your Team Lead and the UK Commercial Manager, ensuring there is a consistently strong pipeline to deliver core targets. This is generally on a monthly basis, but you may be asked to provide additional forecasts at your Team Lead’s discretion
  • Converting retailer “chase ranges” of new products, both as part of ongoing coverage drives and to support specific retailer projects or launches.  This will be achieved by contacting your supplier base to secure orders and ensuring that products are delivered to Nielsen Brandbank for processing
  • Developing a full understanding of the Nielsen Brandbank value proposition (both related to core service and additional software products), in order to  sell the solution to your supplier base, and to support with handling any objections that may be raised
  • Building a rapport with your supplier base, frequently contacting them to understand their service requirements and identifying potential areas where Nielsen Brandbank can further support their business objectives. This will support both revenue growth and customer satisfaction
  • Using the above knowledge to create Account Development Plans, with Objectives, Goals, Strategies & Measures detailed for all relevant accounts
  • Managing and negotiating annual renewals across your supplier base, with the aim of growing revenue across your portfolio in line with Nielsen Brandbank business objectives
  • Either directly selling, or supporting the sale, of our additional products & services beyond the core subscription service – this includes licensed software products and professional services solutions.
  • Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances


For this role we are looking for Individuals who have:

  • Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives
  • Demonstrable Sales experience, with a proven track record of delivering strong results against both revenue targets and KPI measures in previous roles
  • Good level of experience in strategic sales planning and implementation, including experience of pipeline management
  • Proven ability to work collaboratively as part of a diverse team, in a fast paced environment
  • Experience of working with high value / blue chip clients in a Commercial function, inclusive of demonstrable ability to deliver revenue growth and increased strategic importance through your collaboration with these clients.
  • Software sales experience preferable
  • Highly organized, driven, with good time management skills and a logical approach,
  • Able to prioritize workload, and excellent attention to detail.
  • General interest in FMCG and specifically the eCommerce industry
  • Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
  • Professionally presented, articulate and a confident communicator up to board / executive level.



  • You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you are capable of carrying out, or for which you will be trained.
  • There may be requirements for travel, both nationally and internationally, as part of this role.
  • This role is eligible for Quarterly Commission in line with the Nielsen Brandbank Commercial Commission scheme. Entitlement to commission will be dependent on performance against relevant business KPIs 


About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Chicago,Illinois 

Secondary Locations: , , , 

Travel:  Yes, 20% of the Time 

Nearest Major Market: Chicago

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