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Support Manager

Date: Aug 10, 2019

Location: Chicago, IL, US

Company: Nielsen

Support Manager - 41645

Marketing and Communications - USA Chicago, Illinois 


Global Support Manager, Marketing Effectiveness Product,  Technology, Operations, and Content
Nielsen is the largest market research firm in the world, tracking what people watch and buy in over 100 countries. The consumers’ world is changing at an unprecedented speed where media and commerce are colliding. At Nielsen, we are focused on providing our clients with usable, practical and meaningful tools that help them make strategic business decisions every day.  
Nielsen Marketing Effectiveness uses cutting edge technology and industry leading data science to tackle some of the hardest problems in marketing science. We empower advertisers, publishers and agencies with the intelligence they need to drive revenue, increase market share, and optimize their audiences and investments. Our goal is to provide reaction measurement at unprecedented speed and scale.
We are looking for a skilled professional to join as a Support Manager for our Marketing Effectiveness Products. In this role, you will be responsible for providing technical system support to modeling teams and supporting product leadership in operational development across regions. This position will work closely with software engineering, analytical modeling teams (both on-shore and off-shore) as well as consulting teams to provide tool support, documentation and guidance on software functionality and usage.




  • Become an expert in Nielsen's ME tools 
  • Respond to support issues in a timely and professional manner
  • Work with software development and analytics team to help resolve support issues
  • Assist in determining the feasibility of custom data or tool requests
  • Develop/maintain internal training materials to continuously make processes more streamlined and user-friendly
  • Work with Marketing Mix and other Product Owners on product development projects
  • Work on ad hoc client projects as needed from a support standpoint
  • Serve as the connection between product and delivery to ensure there is a continuous feedback loop, identify and coordinate ongoing trainings for the support team. 
  • Attend daily scrum calls with product teams to understand further product enhancements and updates
  • Track and report on team metrics to continuously evaluate and improve service and support needs
  • Assist in the on-boarding of new products and service needs to the team’s portfolio



  • Bachelor’s degree in a technical or business field
  • 3+ years of marketing mix modeling experience
  • Exceptional problem solving and analytical skills
  • Self-motivated and works well independently 
  • Well-organized and capable of handling multiple projects simultaneously while meeting deadlines
  • Excellent oral and written communication skills



  • Experience in quantitative marketing analysis
  • Experience in marketing mix modeling with Nielsen or IRI syndicated data
  • SQL Server knowledge beneficial
  • SAS knowledge beneficial
  • VBA knowledge beneficial




We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen:


Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Chicago,Illinois 

Secondary Locations: , , , 

Travel:  No 

Nearest Major Market: Chicago

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