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Business Support Administrator

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Date: Sep 24, 2021

Location: Bracknell, GB

Company: Nielsen

Business Support Administrator, London, competitive salary + great benefits and flexible working.


Are you an Excel wizz?

Are you super organised and good with deadlines ?

Are you delivery focused ?

Do you have some experience of managing client relationships?



Then look no further...



This role sits in AdIntel International Production & Delivery and is a mix of client management and data management.

You'll attend a monthly meeting which is a status check on delivery of data handling data for a key client that operates in 52 countries.

Working in Excel you''ll gather data and  work alongside another team to categorise it and load it into dashboard

You'll be accountable for the delivery of client reports, quality checks & delivery improvements and  ensure our our client is provided with high quality data. 

The successful candidate will also work alongside our client to ensure Nielsen are able to maintain and update the client's database allowing them to be up to date with current market trends.You'll liaise  with the Commercial Team,Operations and our key client .




Workflow Management

  • Ownership of one International client ensuring deliveries are made ontime with a focus on quality.
  • Collaborative working with the client, maintaining and updating databases for 50+ countries.
  • Work closely with Reference team members to ensure work is completed on time, allowing Nielsen to deliver to the client according to monthly schedules. 
  • Investigate client queries and respond to the client response team with the findings clearly and concisely 
  • Effectively escalate major issues to the Operations manager
  • Training of peers.
  • Attend monthly meetings with the client (virtually) 

Application Testing

Where applicable take part in User Acceptance Testing to check work carried out by Tech Ops is suitable for the operations team

Continuous Improvement

At Nielsen we always strive to better our team members in order to be able to improve our quality and efficiency for our clients.

IT Issues

Escalate IT problems effectively and efficiently to minimise impact on the team and clients. 

New Starter Induction

Assist with training helping new starters learn their role



To be successful in this position you will need:


Ideally, you will have an agency background but this is not essential.

Clear & confident communication skills are essential.  This role requires frequent interaction with colleagues locally and internationally. 

Ability to work in a busy commercial environment.

Comfortable working within a team or on their own.

Due to the nature of the role someone that is  super organised, analytical, pay attention to detail with outside of the box thinking solving problems.

You'll have the ability to prioritise work effectively, be resilient , delivery focused  with great communication skills

You will be  able to work as part of a team & indpendently 



Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
We offer a great package and career progression in a culture that encourages inclusion and diversity. We also all have the tech and tools we need to allow our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
In return for your skills we offer a competitive salary + bonus a generous leave package, excellent career progression and other benefits including :

⦁    Flexible working/remote working for the moment until Post-Covid
⦁    Fidelity Pension
⦁    AXA Private Health Insurance
⦁    Life Assurance
⦁    25 days holidays pa with option to purchase an additional 10 extra days
⦁    Gym membership discounts
⦁    Family friendly policies: Generous Maternity/Paternity/Adoption/Parental leave
⦁    Season ticket loans/Car benefits/ 
⦁    £1000 Cycle to Work scheme
⦁    Refer a friend scheme
⦁    Unum Lifeworks - private & confidential helpline
⦁    £1000 refer a friend scheme
⦁    Discounts and savings on shopping and much more...

If this sounds good...click apply!
If you have any questions before applying please contact me tia.nicholas.consultant@nielsen.com

About Nielsen

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com